Customer Support Team

Milano

Head of Support

Monday - Friday 9:00 AM - 5:00 PM

support@shopdsaa.com
Response within 24 hours

Torino

Happiness Happiness Agent

Monday - Friday 9:00 AM - 5:00 PM

info@shopdsaa.com
Response within 24 hours

Contact with an expert

    Frequently asked questions

    Q1: Where is my order / My order hasn't arrived yet?

    A: All orders are shipped with tracking numbers. You can track your package via our "Track Your Order" page, or check your shipping confirmation email for the tracking link. Delivery usually takes 7-15 business days.

    Q2: Do you accept returns and refunds?

    A: Absolutely! We offer a 30-day risk-free return policy. If you're not satisfied with your purchase, contact us at support@shopdsaa.com and we'll guide you through the process.

    Q3: Can I change or cancel my order?

    A: Please contact us within 12 hours of placing your order if you need to change or cancel it. Once the order has been shipped, we cannot make any changes.

    Please include your Order Number (e.g., #1001) in your email so we can assist you faster!